FAQ
Helpful details before you order
Find answers about artwork, print options, commissions, jewelry, shipping, and returns. Mystwood is an online-first store, so product pages show the most current availability and pricing.
What can I shop at Mystwood?
The online store features art prints by John Arthur and, as pieces become available, one-of-a-kind handmade jewelry by Terry Lynn. Curated vintage treasures, whimsical gifts, and other artist-made pieces may be added over time.
Are the John Arthur artworks originals?
The artwork currently listed in the online catalog is offered as prints rather than original paintings or drawings. Each product page identifies the available format and options.
What sizes and finishes are available for art prints?
Landscape works are available in an 11 × 14-inch orientation, and vertical works in a 14 × 11-inch orientation. Choose a print or matted print on the product page. Custom framing may be arranged separately through the Contact page.
Does John Arthur accept commissions?
Custom painting or illustration commissions may be available depending on the project and timing. Send a description of what you have in mind through the Contact page.
Can I request something unavailable or sold out?
Many art prints can be produced again, so please contact us about an unavailable title. Terry Lynn’s handmade jewelry is one of a kind; an exact piece generally cannot be recreated, although a similar custom piece may sometimes be possible.
Is gift wrapping available?
Gift wrapping is available by request. Please contact us as soon as possible after ordering and include your order number so we can confirm the request before the order ships.
How long does shipping take?
Orders typically ship within 14 business days, and many ship sooner. Available shipping methods and costs are displayed at checkout, and tracking is provided for shipped orders. See Shipping & Returns for full details.
What is the return policy?
Most eligible items may be returned within 14 days of delivery, minus original shipping costs. Custom-made items, earrings, final-sale pieces, and items damaged after delivery are not eligible. Review the complete Shipping & Returns policy before sending anything back.
How can I ask about an artwork or order?
Use the Contact page. If you are asking about a particular artwork, include its title; for an existing purchase, include your order number.